Privacy Policy

This Privacy Policy describes how Ali Harold ("we", "us", or "our"), a sole trader based in Chippenham, Wiltshire, collects, uses, and shares your personal information when you visit or make a booking through Wessex Canine Clinical Massage (the "Site"). We are registered with the Information Commissioner's Office (ICO).

1. Information We Collect

When you contact us or book a session, we collect certain information from you, including:

• Contact Information: Name, email address, and phone number.
• Dog's Information: Name, breed, age, and medical history.
• Veterinary Information: Vet practice name and contact details for referral purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide and perform clinical canine massage services.
• Coordinate with your veterinarian for necessary referrals and consent.
• Communicate with you regarding bookings and aftercare.
• Comply with legal obligations (e.g., Veterinary Surgeons Act 1966).

3. Sharing Your Information

We respect your privacy and will never sell your data.

Veterinary Consent: In order to comply with the Veterinary Surgeons Act 1966, we must obtain consent from your veterinarian before treating your dog. This requires us to share your dog's details and your name with your registered veterinary practice to request this consent.

We may also share clinical notes with your vet if required for the continuity of your dog's care.

4. Data Retention

We maintain your records for as long as necessary to provide you with services and as required by insurance and professional regulations (typically 7 years for clinical records).

5. Cookies

We use cookies to analyze website traffic and optimize your website experience. You can choose to accept or decline cookies through our cookie banner when you first visit the site.

You can adjust your preferences at any time by clearing your browser cookies.

6. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.